Assignment+2+-+Quick+n+Tasty+Clarifications

Assignment #2: Clarifications
Assignment #2

Please post questions here that you have for the sponsors of the Quick n' Tasty IS project that you need to complete for assignment #2. The project sponsor will try to respond quickly and thoughtfully, but understand he is busy keeping the kitchens running in his restaurants, the food and restaurant supplies ordered, payroll paid, etc., so sometimes it might take a little while to respond to you. One implication of this possible delay is that you should start working on the project earlier rather than later, as there may not be time to get answers to your questions at the last minute.

Please be sure to put your name next to the questions that you post

Pending Questions:
[Amna] Can we write the business process description in a cases format "like a story" to help explain how our system could help? Or should it be formal? [Ushna] How specific do we need to be regarding the software [and the hardware that would need to go with it] in the business process definition? Is it okay to say "there will be a program that will do xyz"? Somebody in class asked if we could be given access to a template for the requirements. Was this put up somewhere? Is QnT willing to undergo changes to their process-flow structure?
 * [Marie-Joe Khachan]** For the stakeholder's analysis, do we write the description of employees, for example, after the new system or before the new system?

Answered Questions:
[**Shazia Haq**] What is the estimated time allotted to the Quick n' Tasty IS project design and testing since it is expected to be a restaurant-wide integrated system?


 * //We would, of course, like to have the solution up and running today but after our discussions with the IS planning team it is clear that a realistic solution is to have a phased implementation of the project where we will have the first parts working in our restaurants and rolled out to our customers no later than three months from today. As the team has also discussed ideas that are likely to take longer than three months to complete, you may include those in the project plan as well so that the project team can roll the project out in stages.//

[**Maria Khan**] Is it possible for us to get a draft of the assignment checked before submission?
 * //The management team will not have time to provide detailed proposal feedback by e-mail. I (Professor Monroe) will, however, be happy to meet with you either during regularly scheduled office hours, or outside of office hours if you set up an appointment with his assistant, Sian Sadler (ssadler@qatar.cmu.edu). If you send your draft at least one day in advance, I will review it carefully and have detailed feedback to discuss with you at our meeting. If you do not send it in advance, I will read it during our meeting and provide feedback, but we will have less time to discuss it than we would if you sent it ahead of time.//


 * [Waleed Ali Khan]** Is the point of sale (at the "drive through" and the cashier inside the restaurant) automatic? Or does the staff do all processes manually? Also, how is the kitchen staff informed of orders being placed at the point of sale?
 * //Currently the process works in a very manual way. In the restaurant, our waitstaff take orders from the customers after they have been seated at their table by writing the order on a small pad of paper order forms.The waiter/waitress brings a copy of the order to the kitchen staff, who cooks the food and prepares the order, then puts the order form with the food on a pass-through window when it is ready for the waiter/waitress to bring to the table. When the meal is complete, the waiter/waitress gives the order slip to the customer as a bill and the customer pays it at the cash register. The cashier puts the order on a pile so that they can later record how many meals they served, what customers ordered, etc. It is a very manual and paper-intensive process.//
 * //For customers making a take-away order, the process is very similar but instead of serving a table, the waiter or waitress takes the order at the customer's car, delivers the food to the customer's car, and takes the payment to the cashier on the customer's behalf. The customer will generally wait in their vehicle while the order is prepared. This group of waiting customers in their vehicle is the primary cause for traffic jams at the restaurant parking lots.//

[**Shazia Haq**] Do you require the report to contain elaborate details about the processes we used to carry out the requirements-gathering analysis for this system? Or should we include the appropriate techniques used (based on assumptions) in this assignment?
 * //Your report should contain very little, if any, details about the processes you used to carry out the requirements gathering analysis. You have only one page to describe the business processes and how you want to change them and only one page to identify the key stakeholders. All that I am looking for in the third part (requirements statement) is the list of twenty stated requirements. You will be evaluated on the results of your analysis, not on the process that you used to complete it.//


 * [Abid Shirzai]:** Will you commit to initiating a home delivery system?

**[Abid Shirzai]:** Also, can we include possible exhibits into our report?